mirror of
https://gitee.com/ShopeX/OMS
synced 2026-04-06 14:55:37 +08:00
1334 lines
46 KiB
PHP
1334 lines
46 KiB
PHP
<?php
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/**
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* Copyright © ShopeX （http://www.shopex.cn）. All rights reserved.
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* See LICENSE file for license details.
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*/
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/**
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* 抖音售后业务处理Lib类
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*
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* @author wangbiao<wangbiao@shopex.cn>
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* @version $Id: Z
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*/
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class ome_reship_luban
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{
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/**
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* 推送抖音平台同意退货状态
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*
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* @param array $data
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* @return boolean
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*/
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public function syncAgreeReturn($data, &$error_msg=null)
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{
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$operLogObj = app::get('ome')->model('operation_log');
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//check
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if(empty($data['return_id'])){
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$error_msg = '没有获取到售后申请单ID';
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return false;
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}
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//request
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$result = kernel::single('ome_service_aftersale')->update_status($data['return_id']);
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if($result['rsp'] == 'fail'){
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$log_msg = '自动推送平台同意状态失败：'.$result['msg'];
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}else{
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$log_msg = '自动推送平台同意状态成功';
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}
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//logs
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$operLogObj->write_log('return@ome', $data['return_id'], $log_msg);
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return true;
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}
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/**
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* 生成作废的售后申请单号
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*/
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public function _cancelReturnBn($return_bn)
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{
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$cancel_return_bn = $return_bn.'-'.date('His');
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return $cancel_return_bn;
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}
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/**
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* 报废原售后申请单
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*
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* @param array $returnInfo
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* @param string $cancel_return_bn
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* @return bool
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*/
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public function _scrapReturnProduct($returnInfo, $cancel_return_bn)
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{
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$returnProductObj = app::get('ome')->model('return_product');
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$operateLog = app::get('ome')->model('operation_log');
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//sql
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$update_sql = "UPDATE sdb_ome_return_product SET return_bn='". $cancel_return_bn ."',status='5' WHERE return_bn='". $returnInfo['return_bn'] ."'";
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$returnProductObj->db->exec($update_sql);
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//[售后申请单]取消售后申请单,释放冻结库存
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if($returnInfo['return_type'] == 'change'){
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//释放冻结库存
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kernel::single('ome_return_product')->releaseChangeFreeze($returnInfo['return_id']);
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}
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//log
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$operateLog->write_log('return@ome', $returnInfo['return_id'], '[平台更换售后类型]并再次申请,自动拒绝售后申请单：'.$returnInfo['return_bn']);
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return true;
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}
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/**
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* 报废原退换货单
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*
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* @param array $reshipInfo
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* @param string $cancel_return_bn
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* @return bool
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*/
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public function _scrapReship($reshipInfo, $cancel_return_bn)
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{
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$returnProductObj = app::get('ome')->model('return_product');
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$operateLog = app::get('ome')->model('operation_log');
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//sql
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$update_sql = "UPDATE sdb_ome_reship SET reship_bn='". $cancel_return_bn ."',is_check='5',status='cancel' WHERE reship_bn='". $reshipInfo['reship_bn'] ."'";
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$returnProductObj->db->exec($update_sql);
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//[换货单]取消换货单,释放冻结库存
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if($reshipInfo['return_type'] == 'change'){
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//释放冻结库存
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kernel::single('console_reship')->releaseChangeFreeze($reshipInfo['reship_id']);
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}
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//log
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$operateLog->write_log('reship@ome', $reshipInfo['reship_id'], '[平台更换售后类型]并再次申请,自动拒绝退换货单：'.$reshipInfo['reship_bn']);
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return true;
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}
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/**
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* 报废原退款申请单
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*
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* @param array $reshipInfo
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* @param string $cancel_return_bn
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* @return bool
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*/
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public function _scrapRefundApply($applyInfo, $cancel_return_bn)
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{
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$returnProductObj = app::get('ome')->model('return_product');
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$operateLog = app::get('ome')->model('operation_log');
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$order_id = $applyInfo['order_id'];
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//sql
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$update_sql = "UPDATE sdb_ome_refund_apply SET refund_apply_bn='". $cancel_return_bn ."',status='3' WHERE refund_apply_bn='". $applyInfo['refund_apply_bn'] ."'";
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$returnProductObj->db->exec($update_sql);
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//更新订单支付状态(不需要打回发货单和暂停订单)
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kernel::single('ome_order_func')->update_order_pay_status($order_id, false, __CLASS__.'::'.__FUNCTION__);
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//log
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$operateLog->write_log('refund_apply@ome', $applyInfo['apply_id'], '[平台更换售后类型]并再次申请退换货,自动拒绝原退款申请单：'.$applyInfo['refund_apply_bn']);
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return true;
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}
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/**
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* [抖音]"退货"修改为"仅退款"类型时
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* @todo：OMS自动拒绝原退货单,并且创建退款申请单
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*
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* @param array $data 换货参数
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* @return array
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*/
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public function transformRefundApply($data)
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{
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$returnProductObj = app::get('ome')->model('return_product');
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$operateLog = app::get('ome')->model('operation_log');
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$result = array('rsp'=>'fail', 'action'=>'', 'error_msg'=>'');
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//退款申请单号
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$return_bn = ($data['refund_apply_bn'] ? $data['refund_apply_bn'] : $data['refund_bn']);
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if(empty($return_bn)){
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//$result['error_msg'] = '没有获取到退款申请单信息';
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$result['rsp'] = 'succ';
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return $result;
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}
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//售后申请单信息
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$returnProduct = $returnProductObj->dump(array('return_bn'=>$return_bn), '*');
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if(empty($returnProduct)){
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$result['rsp'] = 'succ';
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return $result;
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}
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//生成作废的售后申请单号
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$cancel_return_bn = $this->_cancelReturnBn($return_bn);
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//售后申请单已完成或已拒绝
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if(in_array($returnProduct['status'], array('4','5'))){
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$result['rsp'] = 'succ';
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return $result;
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}
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//退换货单信息
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$reshipObj = app::get('ome')->model('reship');
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$reshipInfo = $reshipObj->dump(array('return_id'=>$returnProduct['return_id']), '*');
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if(empty($reshipInfo)){
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//报废售后申请单
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$this->_scrapReturnProduct($returnProduct, $cancel_return_bn);
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$result['rsp'] = 'succ';
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return $result;
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}
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//退货单已审核,拒绝仅退款
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if(!in_array($reshipInfo['is_check'], array('0','2'))){
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$applyLib = kernel::single('ome_service_refund_apply');
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if (method_exists($applyLib, 'update_status')) {
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$requestData = array(
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'refuse_message' => '订单有退货申请单并且已审核,拒绝仅退款',
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'apply_id' => $data['apply_id'],
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);
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$rs = $applyLib->update_status($requestData, 3, 'sync');
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if($rs['rsp'] == 'succ') {
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$operateLog->write_log('refund_refuse@ome', $data['apply_id'], $requestData['refuse_message'].'成功');
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$result['rsp'] = 'succ';
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}else{
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$operateLog->write_log('refund_refuse@ome', $data['apply_id'], $requestData['refuse_message'].'失败');
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$result['rsp'] = 'fail';
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}
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}
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$result['error_msg'] = '已有退换货单并且已审核,不允许创建仅退款单';
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return $result;
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}
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//报废退换货单
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$this->_scrapReship($reshipInfo, $cancel_return_bn);
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//报废售后申请单
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$this->_scrapReturnProduct($returnProduct, $cancel_return_bn);
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$result['rsp'] = 'succ';
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return $result;
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}
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/**
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* [抖音平台]"退货"与"换货"类型切换时
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* @todo：OMS自动拒绝原退货单,并且新创建换货单
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*
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* @param array $data 换货参数
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* @return array
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*/
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public function transformExchange($data)
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{
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$returnProductObj = app::get('ome')->model('return_product');
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$result = array('rsp'=>'fail', 'action'=>'', 'error_msg'=>'');
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//售后申请单信息
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$returnProduct = $data['return_product'];
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$return_bn = $returnProduct['return_bn'];
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//退换货单信息
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$reshipInfo = $data['reship'];
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//check
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if(empty($returnProduct)){
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$result['error_msg'] = '没有获取到售后退货信息';
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$result['rsp'] = 'succ';
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return $result;
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}
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//生成作废的售后申请单号
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$cancel_return_bn = $this->_cancelReturnBn($return_bn);
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//没有生成退货单
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if(empty($reshipInfo)){
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//报废售后申请单
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$this->_scrapReturnProduct($returnProduct, $cancel_return_bn);
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$result['rsp'] = 'succ';
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$result['action'] = 'refuse_return';
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return $result;
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}
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//单据是拒绝状态
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if($reshipInfo['is_check'] == '5'){
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//自动取消退货单
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$this->_scrapReship($reshipInfo, $cancel_return_bn);
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//报废售后申请单
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$this->_scrapReturnProduct($returnProduct, $cancel_return_bn);
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$result['rsp'] = 'succ';
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$result['action'] = 'refuse_return';
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return $result;
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}
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//退货单未审核,直接拒绝，并重新创建退货单
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if(in_array($reshipInfo['is_check'], array('0','2'))){
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//报废退换货单
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$this->_scrapReship($reshipInfo, $cancel_return_bn);
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//报废售后申请单
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$this->_scrapReturnProduct($returnProduct, $cancel_return_bn);
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//action
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$result['action'] = 'refuse_return';
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$result['rsp'] = 'succ';
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}else{
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//请求WMS取消退货单
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$error_msg = '';
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$cancelRsp = $this->_cancelWmsReship($reshipInfo, $error_msg);
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if($cancelRsp){
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//报废退换货单
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$this->_scrapReship($reshipInfo, $cancel_return_bn);
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//报废售后申请单
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$this->_scrapReturnProduct($returnProduct, $cancel_return_bn);
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//action
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$result['action'] = 'refuse_return';
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$result['rsp'] = 'succ';
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}else{
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//请求WMS取消退货单失败,打标记
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$result['rsp'] = 'fail';
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$result['error_msg'] = '请求WMS取消换货单失败';
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}
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}
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return $result;
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}
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/**
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* 取消WMS退货单
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*
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* @param array $reshipInfo
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* @param string $error_msg
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* @return boolean
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*/
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public function _cancelWmsReship($reshipInfo, &$error_msg=null)
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{
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$operateLog = app::get('ome')->model('operation_log');
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//仓库信息
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$branchLib = kernel::single('ome_branch');
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$branchInfo = $branchLib->getBranchInfo($reshipInfo['branch_id'], 'branch_bn,wms_id,owner_code');
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if(empty($branchInfo['wms_id'])){
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return true;
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}
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//params
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$params = array(
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'order_id' => $reshipInfo['order_id'],
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'reship_id' => $reshipInfo['reship_id'],
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'reship_bn' => $reshipInfo['reship_bn'],
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'branch_bn' => $branchInfo['branch_bn'],
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'owner_code' => $branchInfo['owner_code'],
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);
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$res = kernel::single('console_event_trigger_reship')->cancel($branchInfo['wms_id'], $params, true);
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if($res['rsp'] != 'succ'){
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$error_msg = '售后申请单类型变更,自动取消WMS退货单失败：'. $res['err_msg'];
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//logs
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$operateLog->write_log('reship@ome', $reshipInfo['reship_id'], $error_msg);
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//设置异常
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$status = ome_constants_reship_abnormal::__TRANSFORM_RETURN_CODE;
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$sql = "UPDATE sdb_ome_reship SET abnormal_status=abnormal_status | ". $status .",sync_msg='". $error_msg ."' WHERE reship_id=".$reshipInfo['reship_id'];
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$operateLog->db->exec($sql);
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return false;
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}
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//logs
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$log_msg = '售后申请单类型变更,自动取消WMS退货单成功';
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$operateLog->write_log('reship@ome', $reshipInfo['reship_id'], $log_msg);
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return true;
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}
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|
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/**
|
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* [抖音平台]"仅退款"修改为"退货、换货"类型时
|
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* @todo：
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* a. 顾客申请仅退款,OMS已经有发货单,会自动拒绝仅退款;
|
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* b. 仅退款修改为"退换货"类型时,需要重置退款申请单号,否则退货完成创建退款申请单会失败;
|
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*
|
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* @param array $data 退换货参数
|
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* @return array
|
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*/
|
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public function transformReturnProduct($data)
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{
|
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$applyObj = app::get('ome')->model('refund_apply');
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$operateLog = app::get('ome')->model('operation_log');
|
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$result = array('rsp'=>'fail', 'action'=>'', 'error_msg'=>'');
|
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//售后申请单号
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$return_bn = $data['return_bn'];
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|
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//生成作废的售后申请单号
|
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$cancel_return_bn = $this->_cancelReturnBn($return_bn);
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//退款申请单信息
|
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$applyInfo = $applyObj->dump(array('refund_apply_bn'=>$return_bn), '*');
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if(empty($applyInfo)){
|
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$result['rsp'] = 'succ';
|
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return $result;
|
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}
|
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|
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//退款申请单已拒绝,作废退款申请单号并返回succ
|
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if(in_array($applyInfo['status'], array('3'))){
|
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//报废退款申请单
|
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$this->_scrapRefundApply($applyInfo, $cancel_return_bn);
|
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|
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$result['rsp'] = 'succ';
|
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return $result;
|
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}
|
||
|
||
//退款申请单未完成之前,作废退款申请单号并返回succ
|
||
if(in_array($applyInfo['status'], array('0','1','2'))){
|
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|
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//报废退款申请单
|
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$this->_scrapRefundApply($applyInfo, $cancel_return_bn);
|
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|
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$result['rsp'] = 'succ';
|
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return $result;
|
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}
|
||
|
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//log
|
||
$operateLog->write_log('refund_apply@ome', $applyInfo['apply_id'], '此单顾客再次申请退货,导致创建退货单失败');
|
||
|
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$result['error_msg'] = '已经有退款申请单,并且已同意退款';
|
||
|
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return $result;
|
||
}
|
||
|
||
/**
|
||
* [抖音平台]"仅退款"修改为"退货、换货"类型时
|
||
* @todo：
|
||
* a. 顾客申请仅退款,OMS已经有发货单,会自动拒绝仅退款;
|
||
* b. 仅退款修改为"退换货"类型时,需要重置退款申请单号,否则退货完成创建退款申请单会失败;
|
||
*
|
||
* @param array $data 退换货参数
|
||
* @return array
|
||
*/
|
||
public function yjdfTransformReturn($data)
|
||
{
|
||
$returnProductObj = app::get('ome')->model('return_product');
|
||
$operateLog = app::get('ome')->model('operation_log');
|
||
|
||
$result = array('rsp'=>'fail', 'action'=>'', 'error_msg'=>'');
|
||
|
||
//售后申请单号
|
||
$return_bn = ($data['refund_bn'] ? $data['refund_bn'] : $data['return_bn']);
|
||
|
||
//退换货信息
|
||
$sql = "SELECT * FROM sdb_ome_reship WHERE reship_bn='". $return_bn ."'";
|
||
$reshipInfo = $returnProductObj->db->selectrow($sql);
|
||
if(empty($reshipInfo)){
|
||
$result['rsp'] = 'succ';
|
||
return $result;
|
||
}
|
||
|
||
//生成作废的售后申请单号
|
||
$cancel_return_bn = $this->_cancelReturnBn($return_bn);
|
||
|
||
//报废退换货单,防止创建会重复
|
||
if($reshipInfo['is_check'] == '5'){
|
||
$this->_scrapReship($reshipInfo, $cancel_return_bn);
|
||
|
||
//action
|
||
$result['action'] = 'refuse_return';
|
||
$result['rsp'] = 'succ';
|
||
}elseif(in_array($reshipInfo['is_check'], array('0','2'))){
|
||
//报废退换货单
|
||
$this->_scrapReship($reshipInfo, $cancel_return_bn);
|
||
|
||
//action
|
||
$result['action'] = 'refuse_return';
|
||
$result['rsp'] = 'succ';
|
||
}else{
|
||
//请求WMS取消退货单
|
||
$error_msg = '';
|
||
$cancelRsp = $this->_cancelWmsReship($reshipInfo, $error_msg);
|
||
if($cancelRsp){
|
||
//报废退换货单
|
||
$this->_scrapReship($reshipInfo, $cancel_return_bn);
|
||
|
||
//action
|
||
$result['action'] = 'refuse_return';
|
||
$result['rsp'] = 'succ';
|
||
}else{
|
||
//请求WMS取消退货单失败,打标记
|
||
$result['rsp'] = 'fail';
|
||
|
||
//action
|
||
$result['action'] = 'refuse_fail';
|
||
}
|
||
}
|
||
|
||
return $result;
|
||
}
|
||
|
||
/**
|
||
* 同步京东审核意见给到抖音平台
|
||
*
|
||
* @param int $cursor_id
|
||
* @param array $params
|
||
* @param string $error_msg
|
||
* @return boolean
|
||
*/
|
||
public function autoSyncReturnRemark(&$cursor_id, $params, &$error_msg=null)
|
||
{
|
||
$reshipObj = app::get('ome')->model('reship');
|
||
$returnObj = app::get('ome')->model('return_product');
|
||
$processObj = app::get('ome')->model('return_process');
|
||
$operLogObj = app::get('ome')->model('operation_log');
|
||
|
||
//data
|
||
$sdfdata = $params['sdfdata'];
|
||
$reship_id = intval($sdfdata['reship_id']);
|
||
$reship_bn = trim($sdfdata['reship_bn']);
|
||
|
||
//退货单信息
|
||
$reshipInfo = $reshipObj->dump(array('reship_id'=>$reship_id), 'reship_id,reship_bn,shop_id,shop_type,order_id,return_id');
|
||
if(empty($reshipInfo)){
|
||
$error_msg = '同步京东审核意见失败：没有获取到退货单信息';
|
||
return false;
|
||
}
|
||
|
||
if($reshipInfo['shop_type'] != 'luban'){
|
||
$error_msg = '店铺不是抖音类型,无需同步审核意见';
|
||
return false;
|
||
}
|
||
|
||
if(empty($reshipInfo['return_id'])){
|
||
$error_msg = '同步京东审核意见失败：退货单没有关联的售后申请单';
|
||
return false;
|
||
}
|
||
|
||
//售后申请单信息
|
||
$returninfo = $returnObj->dump(array('return_id'=>$reshipInfo['return_id']), 'return_id,return_bn');
|
||
if(empty($returninfo)){
|
||
$error_msg = '同步京东审核意见失败：没有获取到售后申请单';
|
||
return false;
|
||
}
|
||
|
||
$reshipInfo = array_merge($reshipInfo, $returninfo);
|
||
|
||
//获取京东服务单列表
|
||
$fields = 'por_id,reship_id,order_id,service_bn,remark';
|
||
$processList = $processObj->getList($fields, array('reship_id'=>$reship_id));
|
||
if(empty($processList)){
|
||
$error_msg = '同步京东审核意见失败：没有获取到售后服务单';
|
||
return false;
|
||
}
|
||
|
||
//循环获取售后服务单京东审核意见
|
||
$remarkList = array();
|
||
foreach ($processList as $key => $val)
|
||
{
|
||
if(empty($val['service_bn'])){
|
||
continue;
|
||
}
|
||
|
||
if(empty($val['remark'])){
|
||
continue;
|
||
}
|
||
|
||
$remarkList[] = sprintf("京东服务单号:%s，审核意见:%s", $val['service_bn'], $val['remark']);
|
||
}
|
||
|
||
//同步添加抖音售后单备注内容
|
||
if($remarkList){
|
||
$reshipInfo['remark'] = implode(';', $remarkList);
|
||
$result = kernel::single('ome_service_aftersale')->syncReturnRemark($reshipInfo);
|
||
}
|
||
|
||
return false;
|
||
}
|
||
|
||
/**
|
||
* [抖音平台]回传同意退货状态
|
||
*
|
||
* @param int $cursor_id
|
||
* @param array $params
|
||
* @param string $error_msg
|
||
* @return boolean
|
||
*/
|
||
public function syncAfterSaleStatus(&$cursor_id, $params, &$error_msg=null)
|
||
{
|
||
$reshipObj = app::get('ome')->model('reship');
|
||
$operLogObj = app::get('ome')->model('operation_log');
|
||
|
||
//data
|
||
$sdfdata = $params['sdfdata'];
|
||
$order_id = intval($sdfdata['order_id']);
|
||
$reship_id = intval($sdfdata['reship_id']);
|
||
|
||
//退货单信息
|
||
$reshipInfo = $reshipObj->dump(array('reship_id'=>$reship_id), '*');
|
||
$return_id = $reshipInfo['return_id'];
|
||
if(empty($return_id)){
|
||
//$error_msg = '退货单没有关联售后申请单';
|
||
return false;
|
||
}
|
||
|
||
if(in_array($reshipInfo['is_check'], array('0','5'))){
|
||
$error_msg = '退货单未审核或已拒绝,不能回传平台同意退货';
|
||
|
||
//log
|
||
$operLogObj->write_log('reship@ome', $reship_id, $error_msg);
|
||
|
||
return false;
|
||
}
|
||
|
||
//获取退回寄件地址
|
||
$return_address = app::get('ome')->model('return_address')->dump(array('reship_id'=>$reship_id), '*');
|
||
if(empty($return_address)){
|
||
$log_error_msg = '没有退货寄件地址,不会自动回传平台同意退货状态';
|
||
|
||
//log
|
||
$operLogObj->write_log('reship@ome', $reship_id, $log_error_msg);
|
||
|
||
return false;
|
||
}
|
||
|
||
//request
|
||
$aftersale_service = kernel::single('ome_service_aftersale');
|
||
if(method_exists($aftersale_service, 'update_status')){
|
||
$return = $aftersale_service->update_status($return_id, '3', 'sync');
|
||
if($return['rsp'] == 'fail'){
|
||
$error_msg = '回传平台同意退货状态失败：'. $return['msg'];
|
||
|
||
//[设置异常]同意失败
|
||
$abnormal_status = ome_constants_reship_abnormal::__AGREE_CODE;
|
||
$sql = "UPDATE sdb_ome_reship SET abnormal_status=abnormal_status | ". $abnormal_status ." WHERE reship_id=". $reship_id;
|
||
$reshipObj->db->exec($sql);
|
||
|
||
//log
|
||
$operLogObj->write_log('reship@ome', $reship_id, $error_msg);
|
||
|
||
return false;
|
||
}else{
|
||
//清除异常:平台同意售后单失败
|
||
$abnormal_status = ome_constants_reship_abnormal::__AGREE_CODE;
|
||
if(($reshipInfo['abnormal_status'] & $abnormal_status) == $abnormal_status){
|
||
$sql = "UPDATE sdb_ome_reship SET abnormal_status=abnormal_status ^ ". $abnormal_status ." WHERE reship_id=". $reship_id;
|
||
$reshipObj->db->exec($sql);
|
||
}
|
||
|
||
//清除异常：京东寄件地址解析失败
|
||
$abnormal_status = ome_constants_reship_abnormal::__ADDRESS_FAIL_CODE;
|
||
if(($reshipInfo['abnormal_status'] & $abnormal_status) == $abnormal_status){
|
||
$sql = "UPDATE sdb_ome_reship SET abnormal_status=abnormal_status ^ ". $abnormal_status ." WHERE reship_id=". $reship_id;
|
||
$reshipObj->db->exec($sql);
|
||
}
|
||
|
||
//更新寄件地址库推送成功
|
||
$contact_id = 1; //地址库ID,固定写1
|
||
$addressObj = app::get('ome')->model('return_address');
|
||
$addressObj->update(array('contact_id'=>$contact_id), array('reship_id'=>$reship_id));
|
||
}
|
||
|
||
//拉取京东售后审核意见,并同步抖音售后单备注内容
|
||
$wms_id = kernel::single('ome_branch')->getWmsIdById($reshipInfo['branch_id']);
|
||
$data = array(
|
||
'reship_id' => $reshipInfo['reship_id'],
|
||
'reship_bn' => $reshipInfo['reship_bn'],
|
||
'order_id' => $reshipInfo['order_id'],
|
||
);
|
||
$result = kernel::single('erpapi_router_request')->set('wms', $wms_id)->reship_search($data);
|
||
}
|
||
|
||
return false;
|
||
}
|
||
|
||
/**
|
||
* 获取抖音退货地址库ID
|
||
*
|
||
* @param array $data
|
||
* @return int
|
||
*/
|
||
public function getReturnContactId($data)
|
||
{
|
||
$addressObj = app::get('ome')->model('return_address');
|
||
|
||
if(empty($data['shop_id']) || empty($data['province']) || empty($data['city']) || empty($data['country'])){
|
||
return false;
|
||
}
|
||
|
||
$filter = array(
|
||
'shop_id' => $data['shop_id'],
|
||
'province' => $data['province'],
|
||
'city' => $data['city'],
|
||
'country' => $data['country'],
|
||
);
|
||
|
||
//镇、街道
|
||
if($data['street']){
|
||
$filter['street'] = $data['street'];
|
||
}
|
||
|
||
//退货地址库ID
|
||
$addressInfo = $addressObj->dump($filter, 'contact_id');
|
||
|
||
return $addressInfo;
|
||
}
|
||
|
||
/**
|
||
* 获取抖音平台省、市、区、镇/街道ID
|
||
*
|
||
* @param array $data
|
||
* @return int
|
||
*/
|
||
public function getPlatformRegions($data)
|
||
{
|
||
$regionsObj = app::get('eccommon')->model('platform_regions');
|
||
|
||
if(empty($data['shop_type']) || empty($data['province']) || empty($data['city']) || empty($data['country'])){
|
||
return false;
|
||
}
|
||
|
||
$regionList = array();
|
||
$regionKeys = array(1=>'street_id','town_id','city_id','province_id');
|
||
$filter = array(
|
||
'shop_type' => $data['shop_type'],
|
||
);
|
||
|
||
//镇、街道
|
||
if($data['street']){
|
||
$filter['local_region_name'] = $data['street'];
|
||
|
||
$i = 1;
|
||
while ($i<=4){
|
||
if($i == 1){
|
||
$regionInfo = $this->getMappingRegions($data['street'], $data['country']);
|
||
}else{
|
||
$regionInfo = $regionsObj->dump($filter, '*');
|
||
if(empty($regionInfo)){
|
||
$filter['outregion_name'] = $filter['local_region_name'];
|
||
unset($filter['local_region_name']);
|
||
|
||
$regionInfo = $regionsObj->dump($filter, '*');
|
||
}
|
||
}
|
||
|
||
//check
|
||
if(empty($regionInfo)){
|
||
break;
|
||
}
|
||
|
||
$key = $regionKeys[$i];
|
||
|
||
$regionList[$key] = $regionInfo['outregion_id'];
|
||
|
||
unset($filter['local_region_name'], $filter['outregion_name']);
|
||
$filter['outregion_id'] = $regionInfo['outparent_id'];
|
||
|
||
$i++;
|
||
}
|
||
|
||
if($regionList['street_id']){
|
||
return $regionList;
|
||
}
|
||
}
|
||
|
||
//省、市、区
|
||
$filter['local_region_name'] = $data['country'];
|
||
|
||
$i = 2;
|
||
while ($i<=4)
|
||
{
|
||
if($i == 2){
|
||
$regionInfo = $this->getMappingRegions($data['country'], $data['city']);
|
||
}else{
|
||
$regionInfo = $regionsObj->dump($filter, '*');
|
||
if(empty($regionInfo)){
|
||
$filter['outregion_name'] = $filter['local_region_name'];
|
||
unset($filter['local_region_name']);
|
||
|
||
$regionInfo = $regionsObj->dump($filter, '*');
|
||
}
|
||
}
|
||
|
||
//check
|
||
if(empty($regionInfo)){
|
||
break;
|
||
}
|
||
|
||
$key = $regionKeys[$i];
|
||
|
||
$regionList[$key] = $regionInfo['outregion_id'];
|
||
|
||
unset($filter['local_region_name'], $filter['outregion_name']);
|
||
|
||
//region_id
|
||
$filter['outregion_id'] = $regionInfo['outparent_id'];
|
||
|
||
$i++;
|
||
}
|
||
|
||
if($regionList['town_id']){
|
||
return $regionList;
|
||
}
|
||
|
||
return false;
|
||
}
|
||
|
||
/**
|
||
* 获取精准匹配的区域信息(防止多个地区名称相同)
|
||
*/
|
||
public function getMappingRegions($region_name, $parent_region_name)
|
||
{
|
||
$regionsObj = app::get('eccommon')->model('platform_regions');
|
||
|
||
//filter
|
||
$filter = array('shop_type'=>'luban', 'outregion_name'=>$region_name);
|
||
$regionList = $regionsObj->getList('id,outregion_id,outregion_name,outparent_id,local_region_name', $filter);
|
||
if(empty($regionList)){
|
||
$filter = array('shop_type'=>'luban', 'local_region_name'=>$region_name);
|
||
$regionList = $regionsObj->getList('id,outregion_id,outregion_name,outparent_id,local_region_name', $filter);
|
||
}
|
||
|
||
//check
|
||
if(empty($regionList)){
|
||
return false;
|
||
}
|
||
|
||
//list
|
||
foreach ($regionList as $key => $val)
|
||
{
|
||
$outparent_id = $val['outparent_id'];
|
||
$regionInfo = $regionsObj->dump(array('outregion_id'=>$outparent_id, 'outregion_name'=>$parent_region_name), 'id');
|
||
if($regionInfo){
|
||
return $val;
|
||
}
|
||
}
|
||
|
||
return false;
|
||
}
|
||
|
||
/**
|
||
* 获取售后申请单推送平台状态
|
||
*
|
||
* @param string $return_bn
|
||
* @param string $response_status
|
||
* @return string
|
||
*/
|
||
public function getReturnSyncStatus($return_bn, $rsp_status)
|
||
{
|
||
$returnProductObj = app::get('ome')->model('return_product');
|
||
|
||
$sync_status = '';
|
||
|
||
//check
|
||
if(empty($return_bn) || empty($rsp_status)){
|
||
return $sync_status;
|
||
}
|
||
|
||
//售后申请单信息
|
||
$returnInfo = $returnProductObj->dump(array('return_bn'=>$return_bn), 'return_id,status,return_type,sync_status');
|
||
if(empty($returnInfo)){
|
||
return $sync_status;
|
||
}
|
||
|
||
//请求失败场景
|
||
if($rsp_status == 'fail'){
|
||
if($returnInfo['status'] == '5'){
|
||
//拒绝
|
||
if(in_array($returnInfo['sync_status'], array('1','3'))){
|
||
$sync_status = '8';
|
||
}else{
|
||
$sync_status = '6';
|
||
}
|
||
}else{
|
||
//同意
|
||
if(in_array($returnInfo['sync_status'], array('1','3'))){
|
||
$sync_status = '4';
|
||
}else{
|
||
$sync_status = '2';
|
||
}
|
||
}
|
||
|
||
return $sync_status;
|
||
}
|
||
|
||
//请求成功场景
|
||
if($returnInfo['status'] == '5'){
|
||
//拒绝
|
||
if(in_array($returnInfo['sync_status'], array('1','3'))){
|
||
$sync_status = '7';
|
||
}else{
|
||
$sync_status = '5';
|
||
}
|
||
}else{
|
||
//同意
|
||
if(in_array($returnInfo['sync_status'], array('1','3'))){
|
||
$sync_status = '3';
|
||
}else{
|
||
$sync_status = '1';
|
||
}
|
||
}
|
||
|
||
return $sync_status;
|
||
}
|
||
|
||
/**
|
||
* 售后仅退款是否自动拒绝
|
||
*
|
||
* @param int $refund_apply_bn 退款申请单号
|
||
* @param array $oldApplyInfo 原退款单信息
|
||
* @return boolean
|
||
*/
|
||
public function getAutoRefuse($refund_apply_bn, $oldApplyInfo=null)
|
||
{
|
||
$refundApplyMdl = app::get('ome')->model('refund_apply');
|
||
$operLogMdl = app::get('ome')->model('operation_log');
|
||
|
||
//refund_apply
|
||
$refundApplyInfo = $refundApplyMdl->db_dump(array('refund_apply_bn'=>$refund_apply_bn), '*');
|
||
if(empty($refundApplyInfo)) {
|
||
return false;
|
||
}
|
||
|
||
//获取已拒绝的售后仅退款
|
||
$order_id = $refundApplyInfo['order_id'];
|
||
$isCheck = $refundApplyMdl->db_dump(array('order_id'=>$order_id, 'status'=>'3', 'refund_refer'=>'1'), '*');
|
||
if($isCheck || $oldApplyInfo['status']=='3') {
|
||
//标记为异常
|
||
$refundApplyMdl->set_abnormal_status($refundApplyInfo['apply_id'], ome_constants_refundapply_abnormal::__REPET_REFUND_CODE);
|
||
|
||
//log
|
||
$operLogMdl->write_log('refund_apply@ome', $refundApplyInfo['apply_id'], '此订单已存在拒绝的售后仅退款单据，需要人工进行审核');
|
||
|
||
return false;
|
||
}
|
||
|
||
//是否已经有拒绝记录
|
||
$abnormal_status = ome_constants_refundapply_abnormal::__REPET_REFUND_CODE;
|
||
if(($refundApplyInfo['abnormal_status'] & $abnormal_status) == $abnormal_status){
|
||
//log
|
||
$operLogMdl->write_log('refund_apply@ome', $refundApplyInfo['apply_id'], '退款申请单已有拒绝异常标识，需要人工进行审核');
|
||
|
||
return false;
|
||
}
|
||
|
||
return true;
|
||
}
|
||
|
||
/**
|
||
* [格式化]"省"使用平台区域名称
|
||
* @todo：OMS系统里很多地区没有"省"关键字
|
||
*
|
||
* @param array $jdAddressInfo
|
||
* @return array
|
||
*/
|
||
public function formatPlatformAddressInfo($jdAddressInfo)
|
||
{
|
||
$regionsObj = app::get('eccommon')->model('platform_regions');
|
||
|
||
//check
|
||
if(empty($jdAddressInfo['province_id'])){
|
||
return $jdAddressInfo;
|
||
}
|
||
|
||
//平台地址库信息
|
||
$regionInfo = $regionsObj->dump(array('outregion_id'=>$jdAddressInfo['province_id'], 'shop_type'=>'luban'), '*');
|
||
if(empty($regionInfo)){
|
||
return $jdAddressInfo;
|
||
}
|
||
|
||
//重置省份名称
|
||
$jdAddressInfo['province_name'] = ($regionInfo['outregion_name'] ? $regionInfo['outregion_name'] : $jdAddressInfo['province_name']);
|
||
|
||
return $jdAddressInfo;
|
||
}
|
||
|
||
/**
|
||
* 取消换货产生的新订单
|
||
* @todo场景：
|
||
* 1、换货转仅退款,并且平台已经退款完成;
|
||
* 2、商家拒绝确认收货,售后关闭;
|
||
*
|
||
* @param array $sdf
|
||
* @return array
|
||
*/
|
||
public function cancelExchangeOrder($sdf)
|
||
{
|
||
$orderMdl = app::get('ome')->model('orders');
|
||
|
||
$result = array('rsp'=>'fail', 'error_msg'=>'');
|
||
|
||
$return_bn = $sdf['return_bn'];
|
||
$order_bn = ($sdf['order']['order_bn'] ? $sdf['order']['order_bn'] : $sdf['order_bn']);
|
||
|
||
//获取换货生成的新订单
|
||
$orderInfo = $orderMdl->db_dump(array('relate_order_bn'=>$order_bn), 'order_id,order_bn,process_status,status,ship_status');
|
||
if(empty($orderInfo)){
|
||
$result['error_msg'] = '没有关联订单号';
|
||
return $result;
|
||
}
|
||
|
||
$order_id = $orderInfo['order_id'];
|
||
|
||
if($orderInfo['ship_status'] == '1'){
|
||
$result['error_msg'] = '订单已发货,无法取消';
|
||
return $result;
|
||
}
|
||
|
||
if($orderInfo['process_status'] == 'cancel'){
|
||
$result['error_msg'] = '订单已是取消状态';
|
||
return $result;
|
||
}
|
||
|
||
$opinfo = kernel::single('ome_func')->get_system();
|
||
|
||
//撤销发货单
|
||
if(in_array($orderInfo['process_status'], array('splitting', 'splited'))){
|
||
$result = $orderMdl->cancel_delivery($order_id, false);
|
||
if($result['rsp'] != 'succ'){
|
||
//设置订单异常
|
||
$abnormal_data = array();
|
||
$abnormal_data['order_id'] = $order_id;
|
||
$abnormal_data['op_id'] = $opinfo['op_id'];
|
||
$abnormal_data['group_id'] = $opinfo['group_id'];
|
||
$abnormal_data['abnormal_type_id'] = 1; //订单异常类型
|
||
$abnormal_data['is_done'] = 'false';
|
||
$abnormal_data['abnormal_memo'] = '换货已经仅退款完成,取消发货单失败';
|
||
|
||
$orderMdl->set_abnormal($abnormal_data);
|
||
|
||
//error
|
||
$result['error_msg'] = '取消发货单失败:'. $result['msg'];
|
||
return $result;
|
||
}
|
||
}
|
||
|
||
//取消订单
|
||
$memo = '换货单平台仅退款,不需要换货';
|
||
$result = $orderMdl->cancel($order_id, $memo, false, 'async', false);
|
||
if(!in_array($result['rsp'], array('succ', 'success'))){
|
||
//设置订单异常
|
||
$abnormal_data = array();
|
||
$abnormal_data['order_id'] = $order_id;
|
||
$abnormal_data['op_id'] = $opinfo['op_id'];
|
||
$abnormal_data['group_id'] = $opinfo['group_id'];
|
||
$abnormal_data['abnormal_type_id'] = 1; //订单异常类型
|
||
$abnormal_data['is_done'] = 'false';
|
||
$abnormal_data['abnormal_memo'] = '换货已经仅退款完成,取消订单失败';
|
||
|
||
$orderMdl->set_abnormal($abnormal_data);
|
||
|
||
//error
|
||
$result['error_msg'] = '取消订单失败:'. $result['msg'];
|
||
return $result;
|
||
}
|
||
|
||
$result['rsp'] = 'succ';
|
||
return $result;
|
||
}
|
||
|
||
/**
|
||
* 作废换货单失败
|
||
* 1、换货单未完成则不用生成OMS新订单；
|
||
* 2、换货单已经完成，生成的OMS新订单还没有发货,则请求WMS撤消发货单;
|
||
* @param $sdf
|
||
* @return void
|
||
*/
|
||
public function disposeExchangeBusiness($data, &$error_msg=null)
|
||
{
|
||
$reshipObj = app::get('ome')->model('reship');
|
||
$operateLog = app::get('ome')->model('operation_log');
|
||
|
||
//售后申请单信息
|
||
//$returnProduct = $data['return_product'];
|
||
//$return_bn = $returnProduct['return_bn'];
|
||
|
||
//退换货单信息
|
||
$reshipInfo = $data['reship'];
|
||
$reship_bn = $reshipInfo['reship_bn'];
|
||
|
||
//check
|
||
if(empty($reship_bn)){
|
||
$error_msg = '没有reship_bn字段值';
|
||
return false;
|
||
}
|
||
|
||
//退换货单信息
|
||
$reshipInfo = $reshipObj->dump(array('reship_bn'=>$reship_bn, 'return_type'=>'change'), '*');
|
||
if(empty($reship_bn)){
|
||
$error_msg = '换货单不存在';
|
||
return false;
|
||
}
|
||
|
||
//处理
|
||
if($reshipInfo['is_check'] == '7' || $reshipInfo['change_order_id']>0){
|
||
$orderMdl = app::get('ome')->model('orders');
|
||
|
||
//换货单已经完成
|
||
$orderInfo = $orderMdl->dump(array('order_bn'=>$reship_bn), '*');
|
||
|
||
if($orderInfo){
|
||
//取消发货单
|
||
$log_msg = '';
|
||
$result = $orderMdl->cancel_delivery($orderInfo['order_id']);
|
||
if($result['rsp'] == 'succ'){
|
||
$log_msg = '顾客换货已修改为退货,取消发货单成功!';
|
||
}else{
|
||
$log_msg = '顾客换货已修改为退货,取消发货单失败。';
|
||
|
||
//打标记
|
||
kernel::single('ome_bill_label_delivery')->ToChangeOrderLabel($orderInfo['order_id']);
|
||
}
|
||
|
||
//退款前提是未发货
|
||
if($orderInfo['ship_status']=='0'){
|
||
list($rs,$msg) = $this->refundOrder($orderInfo);
|
||
}
|
||
|
||
if($rs){
|
||
$log_msg.='因换转退,订单全额退款';
|
||
}
|
||
if($msg){
|
||
$log_msg.=$msg;
|
||
}
|
||
|
||
//log
|
||
$operateLog->write_log('order_modify@ome', $orderInfo['order_id'], $log_msg);
|
||
}
|
||
}else{
|
||
//换货单还未完成,更新为不生成OMS新订单
|
||
$reshipObj->update(array('change_status'=>'2'), array('reship_id'=>$reshipInfo['reship_id'], 'change_status'=>'0'));
|
||
|
||
//logs
|
||
$operateLog->write_log('reship@ome', $reshipInfo['reship_id'], '顾客已修改为退货,自动修改为：不生成OMS新订单');
|
||
}
|
||
|
||
return true;
|
||
}
|
||
|
||
/**
|
||
* 通过京东退货地址匹配抖音退货地址库ID
|
||
*
|
||
* @param array $data
|
||
* @return int
|
||
*/
|
||
public function matchingReturnContactId($jdAddressInfo)
|
||
{
|
||
$addressObj = app::get('ome')->model('return_address');
|
||
|
||
//setting
|
||
$zhixiashi = array('北京', '上海', '天津', '重庆');
|
||
$zizhiqu = array('内蒙古', '宁夏回族', '新疆维吾尔', '西藏', '广西壮族');
|
||
|
||
//check
|
||
if(empty($jdAddressInfo['shop_id'])){
|
||
return array();
|
||
}
|
||
|
||
if(empty($jdAddressInfo['province']) && empty($jdAddressInfo['addr'])){
|
||
return array();
|
||
}
|
||
|
||
//先使用详细地址进行匹配
|
||
$filter = array(
|
||
'shop_id' => $jdAddressInfo['shop_id'],
|
||
'reship_id' => 0,
|
||
'addr' => $jdAddressInfo['addr'],
|
||
);
|
||
$addressInfo = $addressObj->dump($filter, '*');
|
||
if($addressInfo){
|
||
$addressInfo['matching_type'] = 'address';
|
||
|
||
return $addressInfo;
|
||
}
|
||
|
||
//再使用省、市、区进行匹配
|
||
$filter = array(
|
||
'shop_id' => $jdAddressInfo['shop_id'],
|
||
'reship_id' => 0,
|
||
'province' => $jdAddressInfo['province'],
|
||
'city' => $jdAddressInfo['city'],
|
||
'country' => $jdAddressInfo['country'],
|
||
);
|
||
$addressInfo = $addressObj->dump($filter, '*');
|
||
if($addressInfo){
|
||
$addressInfo['matching_type'] = 'region';
|
||
|
||
return $addressInfo;
|
||
}
|
||
|
||
//兼容直辖市
|
||
$province = $this->formateReceiverCitye($jdAddressInfo['province']);
|
||
|
||
//兼容使用省、市、区进行匹配
|
||
$filter = array(
|
||
'shop_id' => $jdAddressInfo['shop_id'],
|
||
'reship_id' => 0,
|
||
'province' => $province,
|
||
'city' => $jdAddressInfo['city'],
|
||
'country' => $jdAddressInfo['country'],
|
||
);
|
||
$addressInfo = $addressObj->dump($filter, '*');
|
||
if($addressInfo){
|
||
$addressInfo['matching_type'] = 'region_receiver';
|
||
|
||
return $addressInfo;
|
||
}
|
||
|
||
//最后使用平台默认退货地址
|
||
$filter = array(
|
||
'shop_id' => $jdAddressInfo['shop_id'],
|
||
'cancel_def' => 'true',
|
||
);
|
||
$addressInfo = $addressObj->dump($filter, '*');
|
||
|
||
//matching_type
|
||
$addressInfo['matching_type'] = 'default';
|
||
|
||
return $addressInfo;
|
||
}
|
||
|
||
/**
|
||
* 格式化直辖市
|
||
*
|
||
* @param $receiver_city
|
||
* @return mixed|string
|
||
*/
|
||
public function formateReceiverCitye($receiver_city)
|
||
{
|
||
$zhixiashi = array('北京', '上海', '天津', '重庆');
|
||
$zizhiqu = array('内蒙古', '宁夏回族', '新疆维吾尔', '西藏', '广西壮族');
|
||
|
||
if (in_array($receiver_city, $zhixiashi)) {
|
||
$receiver_city = $receiver_city . '市';
|
||
} else if (in_array($receiver_city, $zizhiqu)) {
|
||
$receiver_city = $receiver_city . '自治区';
|
||
} elseif (!preg_match('/(.*?)省/', $receiver_city)) {
|
||
$receiver_city = $receiver_city . '省';
|
||
}
|
||
|
||
return $receiver_city;
|
||
}
|
||
|
||
/**
|
||
* [抖音]循环获取所有店铺的商家退货地址库
|
||
*
|
||
* @param $error_msg
|
||
* @return bool
|
||
*/
|
||
public function getAllShopReturnAddress(&$error_msg=null)
|
||
{
|
||
$shopObj = app::get('ome')->model('shop');
|
||
$shopList = $shopObj->getlist('shop_id,shop_bn,name,shop_type,node_id', array('shop_type'=>'luban'));
|
||
if(empty($shopList)){
|
||
$error_msg = '没有可获取地址的店铺';
|
||
return false;
|
||
}
|
||
|
||
foreach($shopList as $key => $val)
|
||
{
|
||
$shop_id = $val['shop_id'];
|
||
|
||
//check
|
||
if(empty($val['node_id'])){
|
||
continue;
|
||
}
|
||
|
||
//request
|
||
$result = $this->pullShopReturnAddress($shop_id, $error_msg);
|
||
}
|
||
|
||
return true;
|
||
}
|
||
|
||
/**
|
||
* [抖音]获取指定店铺的商家退货地址库
|
||
*
|
||
* @param $shop_id
|
||
* @param $error_msg
|
||
* @return bool
|
||
*/
|
||
public function pullShopReturnAddress($shop_id, &$error_msg=null)
|
||
{
|
||
//check
|
||
if(empty($shop_id)){
|
||
return false;
|
||
}
|
||
|
||
//setting
|
||
$page = 1;
|
||
$search_type = '';
|
||
|
||
//while
|
||
do {
|
||
$result = kernel::single('erpapi_router_request')->set('shop', $shop_id)->logistics_searchAddress($search_type, $page);
|
||
if($result['rsp'] == 'succ' && $result['data']){
|
||
$data = json_decode($result['data'], true);
|
||
|
||
//check
|
||
if(empty($data['address_list'])){
|
||
//没有退货地址,终止拉取
|
||
$page = 0;
|
||
}else{
|
||
//继续拉取下一页
|
||
$page++;
|
||
}
|
||
}else{
|
||
//拉取失败,终止
|
||
$page = 0;
|
||
}
|
||
} while($page > 0);
|
||
|
||
return true;
|
||
}
|
||
|
||
|
||
/**
|
||
* refundOrder
|
||
* @param mixed $orders orders
|
||
* @return mixed 返回值
|
||
*/
|
||
public function refundOrder($orders){
|
||
$applyBn = $orders['order_bn'] . 'refund';
|
||
$refund_money = $orders['payed'];
|
||
$refundApplySdf = array (
|
||
'refund_apply_bn' => $applyBn,
|
||
'pay_type' => 'online',
|
||
'money' => $refund_money,//退款金额
|
||
'refund_money' => $refund_money,//退款金额
|
||
'bcmoney' => 0,//补偿费用
|
||
'refunded' => $refund_money,
|
||
'memo' => '换货申请转退货取消订单退款',
|
||
'create_time' => time(),
|
||
'status' => '2',
|
||
'shop_id' => $orders['shop_id'],
|
||
'source' => 'local',//来源：本地新建
|
||
'refund_refer' => '0',//退款申请来源：普通流程产生的退款申请
|
||
);
|
||
|
||
$refundApplySdf['order_id'] = $orders['order_id'];
|
||
$rs = kernel::single('ome_refund_apply')->createFinishRefundApply($refundApplySdf, false);
|
||
|
||
|
||
if($rs[0]){
|
||
$sql ="update sdb_ome_orders set payed=IF((CAST(payed AS char)-IFNULL(0,cost_payment)-".$refund_money.")>=0,payed-IFNULL(0,cost_payment)-".$refund_money.",0) where order_id=".$orders['order_id'];
|
||
kernel::database()->exec($sql);
|
||
}
|
||
kernel::single('ome_order_func')->update_order_pay_status($orders['order_id'], true , __CLASS__.'::'.__FUNCTION__);
|
||
return $rs;
|
||
}
|
||
}
|