mirror of
https://gitee.com/ShopeX/OMS
synced 2026-03-30 13:05:34 +08:00
456 lines
18 KiB
PHP
456 lines
18 KiB
PHP
<?php
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/**
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* Copyright 2012-2026 ShopeX (https://www.shopex.cn)
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*
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* Licensed under the Apache License, Version 2.0 (the "License");
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* you may not use this file except in compliance with the License.
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* You may obtain a copy of the License at
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*
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* http://www.apache.org/licenses/LICENSE-2.0
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*
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* Unless required by applicable law or agreed to in writing, software
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* distributed under the License is distributed on an "AS IS" BASIS,
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* WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
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* See the License for the specific language governing permissions and
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* limitations under the License.
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*/
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class ome_service_aftersale{
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/**
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* __construct
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* @param mixed $app app
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* @return mixed 返回值
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*/
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public function __construct(&$app){
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$this->app = $app;
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}
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/**
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* 售后申请
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* @access public
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* @param int $return_id 售后申请ID
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*/
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public function add_aftersale($return_id){
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$returnModel = $this->app->model('return_product');
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$returninfo = $returnModel->dump($return_id);
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kernel::single('erpapi_router_request')->set('shop', $returninfo['shop_id'])->aftersale_addAfterSale($returninfo);
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}
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/**
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* 售后申请状态修改
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* @access public
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* @param int $return_id 售后申请ID
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*/
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public function update_status($return_id,$status='',$mod='async',$memo=array()){
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$returnModel = $this->app->model('return_product');
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$returninfo = $returnModel->dump($return_id);
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if (is_array($memo)) {
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$returninfo['refuse_message'] = $memo['refuse_message'];
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$returninfo['refuse_proof'] = $memo['refuse_proof'];
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$returninfo['imgext'] = $memo['imgext'];
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}
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//退换货单取消拒绝备注
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if (!$memo) {
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$reshipInfo = app::get('ome')->model('reship')->db_dump(['return_id' => $return_id], 'return_id,memo');
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$position = strrpos($reshipInfo['memo'], '拒绝备注:');
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if ($position !== false) {
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$returninfo['refuse_message'] = substr($reshipInfo['memo'], $position + strlen('拒绝备注:'));
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}
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}
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if($returninfo['source'] == 'matrix' && $returninfo['shop_type'] == 'tmall'){
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#拒绝退货的
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if($status == '5'){
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#没有凭证的，不再往前端打请求，避免二次请求
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if(empty($memo)){
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return true;
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}
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}
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if ($status == '5' && $memo['refund_type']=='change'){//换货拒绝
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$status = '9';
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$returninfo['seller_refuse_reason_id'] = $memo['seller_refuse_reason_id'] ? : 153;
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}
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}
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if ($returninfo['source'] == 'matrix' && in_array($returninfo['shop_type'],array('website')) && $returninfo['return_type'] == 'change' ){
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if (!in_array($returninfo['status'],array('3','4')) && $status!='5'){
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return true;
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}
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//PUBLICB2C换货时状态转换因为是同一接口
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if ($returninfo['status'] == '3' && $status == ''){//同意
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$status = '13';
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}
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if ($status == '5'){//拒绝
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$status = '15';
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$returninfo['seller_refuse_reason_id'] = $memo['seller_refuse_reason_id'];
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$returninfo['refuse_message'] = self::$refuse_reason[$memo['seller_refuse_reason_id']];
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}
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if ($returninfo['status'] == '4'){
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$status = '16';
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}
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}
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// 订单
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$returninfo['order'] = app::get('ome')->model('orders')->db_dump($returninfo['order_id']);
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if ($returninfo['source'] == 'matrix' && in_array($returninfo['shop_type'],array('wxshipin')) && $returninfo['return_type'] == 'change' ){
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if ($status!='5'){
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//return true;
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}
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}
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// 退货地址库
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// $returninfo['return_address'] = app::get('ome')->model('return_address')->db_dump(array ('shop_id' => $['shop_id']));
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if ($returninfo['source'] == 'matrix' && in_array($returninfo['shop_type'],array('bbc','ecos.b2c','ecos.b2b2c.stdsrc','360buy','meituan4medicine'))){
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$returninfo['memo'] = $memo;
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}elseif($returninfo['source'] == 'matrix' && in_array($returninfo['shop_type'], array('luban'))){
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//使用售后申请单上的内容
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$returninfo['memo'] = $memo;
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}
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$rs = kernel::single('erpapi_router_request')->set('shop', $returninfo['shop_id'])->aftersale_updateAfterSaleStatus($returninfo,$status,$mod);
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if ($mod == 'sync') {
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return $rs;
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}
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}
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/**
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* 退款留言
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* @access public
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* @author cyyr24@sina.cn
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*/
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function refund_message($apply_id,$type){
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$data = array();
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if (in_array($type,array('return','change'))) {
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$oReturn = $this->app->model('return_product');
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$oReturn_tmall = $this->app->model('return_product_tmall');
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$return = $oReturn->dump($apply_id);
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$shop_id = $return['shop_id'];
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$data['refund_bn'] = $return['return_bn'];
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$return_tmall = $oReturn_tmall->dump(array('return_bn'=>$return['return_bn'],'shop_id'=>$shop_id));
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if ($return_tmall) {
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$data['refund_phase'] = $return_tmall['refund_phase'];
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$data['refund_version'] = $return_tmall['refund_version'];
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}
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$data['tmall_type'] = $type;
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}else{
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$oRefund = $this->app->model('refund_apply');
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$refund = $oRefund->dump($apply_id);
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$shop_id = $refund['shop_id'];
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$refund_bn = $refund['refund_apply_bn'];
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$oRefund_tmall = $this->app->model('refund_apply_tmall');
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$refund_tmall = $oRefund_tmall->dump(array('apply_id'=>$apply_id,'shop_id'=>$shop_id));
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if ($refund_tmall) {
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$data['refund_phase'] = $refund_tmall['refund_phase'];
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$data['refund_version'] = $refund_tmall['refund_version'];
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}
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$data['refund_bn'] = $refund_bn;
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}
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$rs = kernel::single('erpapi_router_request')->set('shop', $shop_id)->finance_getRefundMessage($data);
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if($rs){
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if($rs['rsp'] == 'succ'){
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$tmp = $rs['data'];
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$tmp = $tmp['refund_messages']['refund_message'];
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foreach ($tmp as $tk=>$tv) {
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if (isset($tv['pic_urls'])) {
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$tmp[$tk]['voucher_urls'] = $tv['pic_urls']['pic_url'][0]['url'];
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}
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}
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return $tmp;
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}else{
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return false;
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}
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}else{
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return false;
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}
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}
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/**
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* 拒绝退货
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* @access public
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* @author cyyr24@sina.cn
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*/
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function refuse_return($returninfo){
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$returnModel = $this->app->model('return_product');
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$return_id = $returninfo['return_id'];
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$return = $returnModel->dump($return_id);
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$returninfo['return_bn'] = $return['return_bn'];
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$returninfo['order_id'] = $return['order_id'];
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$rs = array('rsp'=>'fail','msg'=>'失败');
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return $rs;
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}
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/**
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* 获取平台店铺售后退货地址库
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*
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* @param string $shop_id 店铺ID
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* @param string $search_type 搜索类型,默认为空
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* @param int $page 页码
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* @return array
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*/
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function searchAddress($shop_id, $search_type='', $page=0)
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{
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$result = kernel::single('erpapi_router_request')->set('shop', $shop_id)->logistics_searchAddress($search_type, $page);
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return $result;
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}
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/**
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* 退货回填物流单号.
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* @access public
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* @author cyyr24@sina.cn
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*/
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function update_return_logistics($reship_id){
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$oReship = $this->app->model('reship');
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$reshipinfo = $oReship->dump($reship_id);
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$rs = kernel::single('erpapi_router_request')->set('shop', $reshipinfo['shop_id'])->logistics_updateReturnLogistics($reshipinfo);
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}
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/**
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* 拒绝理由获取
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* sunjing@shopex.cn
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*/
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public function refuse_reason($return_id){
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$returnModel = $this->app->model('return_product');
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$returninfo = $returnModel->dump(array('return_id'=>$return_id,'source'=>'matrix','return_type'=>'change'),'return_bn,return_id,shop_id');
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if ($returninfo){
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$rs = kernel::single('erpapi_router_request')->set('shop', $returninfo['shop_id'])->aftersale_getRefuseReason($returninfo);
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if($rs){
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if($rs['rsp'] == 'succ'){
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$tmp = $rs['data']['exchange']['exchange_refusereason'];
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$return_model = $this->app->model('return_product_tmall');
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$return_model->update(array('refusereason'=>json_encode($tmp)),array('return_id'=>$return_id));
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return $tmp;
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}else{
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return false;
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}
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}else{
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return false;
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}
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}
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}
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/**
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* 根据售后单信息返回换货单类型相关信息
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* sunjing@shopex.cn
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*/
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public function get_return_type($returninfo){
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$tmallObj = app::get('ome')->model('return_product_tmall');
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$tmall_detail = $tmallObj->dump(array('return_id'=>$returninfo['return_id'],'refund_type'=>'change'),'*');
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return $tmall_detail;
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}
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/**
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* 卖家确认收货(换货)
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*
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*/
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public function returngoods_agree($return_id){
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$returnModel = $this->app->model('return_product');
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$returninfo = $returnModel->dump(array('return_id'=>$return_id,'source'=>'matrix','return_type'=>'change'),'return_bn,return_id,shop_id,return_type,flag_type');
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if($returninfo){
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$params = array(
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'dispute_id' => $returninfo['return_bn'],
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'flag_type' => $returninfo['flag_type'],
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);
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$rs = kernel::single('erpapi_router_request')->set('shop', $returninfo['shop_id'])->aftersale_returnGoodsAgree($params);
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}
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}
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/**
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*
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* 卖家拒绝确认收货
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*/
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public function returngoods_refuse($data){
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$return_bn = $data['dispute_id'];
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$returnObj = app::get('ome')->model('return_product');
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$return_detail = $returnObj->dump(array('return_bn'=>$return_bn,'source'=>'matrix','return_type'=>'change'),'*');
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if ($return_detail){
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$data['shop_id'] = $return_detail['shop_id'];
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$data['return_id'] = $return_detail['return_id'];
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$data['order_id'] = $return_detail['order_id'];
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//return_bn
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$data['return_bn'] = $return_detail['return_bn'];
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//request
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$rs = kernel::single('erpapi_router_request')->set('shop', $return_detail['shop_id'])->aftersale_updateAfterSaleStatus($data,'10','sync');
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return $rs;
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}
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}
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/**
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* [换货生成的新订单]卖家发货完成后回传平台确认收货
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*
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* @todo 卖家进行发货tmall.exchange.consigngoods
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* @param int $order_id
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* @return bool || array
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*/
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public function exchange_consigngoods($order_id)
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{
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$orderObj = app::get('ome')->model('orders');
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$reshipObj = app::get('ome')->model('reship');
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$returnObj = app::get('ome')->model('return_product');
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//换货产生的新订单信息
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$order_detail = $orderObj->dump(array('order_id'=>$order_id,'createway'=>'after'),'order_id,shop_id,order_bn,shop_type,relate_order_bn,platform_order_bn');
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$shop_type = $order_detail['shop_type'];
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//获取原订单的换货信息
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$filter = array('change_order_id'=>$order_id,'return_type'=>'change','source'=>'matrix');
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//店铺类型
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if(in_array($shop_type, array('taobao', 'tmall'))){
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$filter['shop_type'] = 'tmall';
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$shop_type = 'tmall';
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}else{
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$filter['shop_type'] = $shop_type;
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}
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$reship_detail = $reshipObj->dump($filter, 'reship_id,return_id,flag_type');
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if (!$order_detail || !$reship_detail){
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return true;
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}
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//售后申请单信息
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if($shop_type == 'tmall'){
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$returnInfo = kernel::single('ome_service_aftersale')->get_return_type(array('return_id'=>$reship_detail['return_id']));
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}else{
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$returnInfo = $returnObj->dump(array('return_id'=>$reship_detail['return_id']), '*');
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}
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//获取换货订单的发货物流信息
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$sql = "SELECT d.delivery_id,d.logi_no,d.logi_name,d.logi_id FROM sdb_ome_delivery_order AS dord
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LEFT JOIN sdb_ome_delivery AS d ON(dord.delivery_id=d.delivery_id)
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WHERE dord.order_id=".$order_id." AND (d.parent_id=0 OR d.is_bind='true') AND d.disabled='false' AND d.status IN('succ')";
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$delivery_detail = $orderObj->db->selectrow($sql);
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if ($delivery_detail){
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//物流公司信息
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$corpObj = app::get('ome')->model('dly_corp');
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$corp_detail = $corpObj->dump(array('corp_id'=>$delivery_detail['logi_id']),'type,name');
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//params
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$params = array(
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'order_id' => $order_id,
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'order_bn' => $order_detail['order_bn'],
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'relate_order_bn' => $order_detail['relate_order_bn'],
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'return_id' => $returnInfo['return_id'],
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'return_bn' => $returnInfo['return_bn'],
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'dispute_id' => $returnInfo['return_bn'],
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'logistics_no' => $delivery_detail['logi_no'],
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'corp_type' => $corp_detail['type'],
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'logistics_company_name' => $delivery_detail['logi_name'],
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'address_id' => $returnInfo['address_id'], //退货地址ID
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'flag_type' => $reship_detail['flag_type'],//新换货标识
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'platform_order_bn' => $order_detail['platform_order_bn'],
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);
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$rs = kernel::single('erpapi_router_request')->set('shop', $order_detail['shop_id'])->aftersale_consignGoods($params);
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//tmall
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if($shop_type == 'tmall'){
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app::get('ome')->model('return_product_tmall')->update(array('seller_logistic_no'=>$delivery_detail['logi_no'],'seller_logistic_name'=>$delivery_detail['logi_name']),array('return_id'=>$reship_detail['return_id']));
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}
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return $rs;
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}
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return true;
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}
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/**
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* 卖家确认收货(退/换货)
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*
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*/
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public function returngoods_confirm($return_id){
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$returnModel = app::get('ome')->model('return_product');
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$returninfo = $returnModel->db_dump(array('return_id'=>$return_id,'source'=>'matrix'),'return_bn,return_id,shop_id,kinds');
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if($returninfo){
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$rs = kernel::single('erpapi_router_request')->set('shop', $returninfo['shop_id'])->aftersale_returnGoodsSign($returninfo);
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$rs = kernel::single('erpapi_router_request')->set('shop', $returninfo['shop_id'])->aftersale_returnGoodsConfirm($returninfo);
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}
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}
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/**
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* 同步添加抖音售后单备注内容
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*
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* @return array
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*/
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function syncReturnRemark($reshipInfo)
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{
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$shop_id = $reshipInfo['shop_id'];
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$result = kernel::single('erpapi_router_request')->set('shop', $shop_id)->aftersale_syncReturnRemark($reshipInfo);
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return $result;
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}
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/**
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* 商家代客填写退货单号
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*
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* @return array
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*/
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public function aftersaleSubmitReturnInfo($reship_id)
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{
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$reshipInfo = app::get('ome')->model('reship')->db_dump(['reship_id' => $reship_id]);
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if ($reshipInfo['source'] == 'local') {
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return ['res'=>'succ'];
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}
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$corp_type = '';
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$corpInfo = app::get('ome')->model('dly_corp')->db_dump(['name'=>$reshipInfo['return_logi_name']], 'corp_id,type');
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if ($corpInfo) {
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$corp_type = $corpInfo['type'];
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}
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// 根据物流公司名称获取物流编码
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try {
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$classname = sprintf("logisticsmanager_waybill_%s",$reshipInfo['shop_type']);
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if (class_exists($classname)){
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$platformLogistics = kernel::single($classname)->logistics();
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if (is_array($platformLogistics)) {
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foreach ($platformLogistics as $k => $v) {
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if ($v['name'] == $reshipInfo['return_logi_name']) {
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$corp_type = $v['code'];
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break;
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}
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}
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}
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}
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} catch (Exception $e) {}
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if (!$corp_type) {
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return ['res'=>'fail', 'msg'=>'corp_type is null'];
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}
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$subMsg = [
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'reship_bn' => $reshipInfo['reship_bn'],
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'return_logi_no' => $reshipInfo['return_logi_no'],
|
|
'return_logi_code' => $corp_type,
|
|
// 'reship_id' => $reshipInfo['reship_id'],
|
|
// 'shop_id' => $reshipInfo['shop_id'],
|
|
// 'shop_type' => $reshipInfo['shop_type'],
|
|
// 'return_logi_name' => $reshipInfo['return_logi_name'],
|
|
];
|
|
$rs = kernel::single('erpapi_router_request')->set('shop', $reshipInfo['shop_id'])->aftersale_submitReturnInfo($subMsg);
|
|
return $rs;
|
|
}
|
|
|
|
}
|